Shipping Policy
hank you for shopping with CurveTweet. This Shipping Policy explains how orders placed through CurveTweet.com are processed, shipped, tracked, and delivered.
Where Do We Deliver?
CurveTweet currently delivers to serviceable postal addresses across India.
Please provide a complete and accurate shipping address, including your house/flat number, street address, locality, city, state, and PIN code.
Courier companies may not deliver to P.O. Box addresses. We therefore recommend providing a complete residential or business street address.
Delivery availability may depend on the serviceability of your PIN code and our courier partners.
Order Processing Time
Most orders are processed within approximately 48–72 business hours after successful order confirmation.
Orders are generally not processed, dispatched, or picked up by our logistics partners on Sundays and public holidays.
Processing times may occasionally be longer during festivals, promotional sales, high-volume periods, or circumstances beyond our reasonable control.
Estimated Delivery Time
After dispatch, orders are generally delivered within approximately 5–7 business days.
In most cases, customers can expect to receive their order within approximately 7–9 business days from the date the order is placed.
These delivery timelines are estimates and are not guaranteed. Delivery times may vary depending on your location, PIN-code serviceability, courier operations, weather conditions, public holidays, festivals, or other circumstances beyond our control.
Multiple-Item Orders
If your order contains two or more products, the products may occasionally be shipped separately depending on product availability, warehouse location, packaging requirements, or logistics arrangements.
As a result, you may receive your order in multiple packages or on different delivery dates.
There will be no need to place a separate order when products from the same order are dispatched separately.
Shipment & Tracking Details
Once your order has been dispatched, we may send shipment information to your registered email address, phone number, SMS, WhatsApp, or other available communication method.
Where available, shipment information may include:
Courier partner details
Tracking number or AWB number
Tracking link
Estimated delivery information
Please note that a tracking number may take approximately 24–48 business hours after dispatch to become active on the courier partner's tracking system.
Transit Risk
We take reasonable care while packaging and dispatching orders and work with third-party courier and logistics providers for delivery.
If an order is confirmed as lost in transit before successful delivery, please contact us. After verification with the courier partner, we may arrange a replacement, reshipment, refund, or another appropriate resolution depending on the circumstances and product availability.
Once an order has been marked as successfully delivered to the shipping address provided by the customer, CurveTweet cannot generally be held responsible for loss, theft, or damage occurring after delivery.
If you believe your package was incorrectly marked as delivered, please contact us as soon as possible so that we can assist with the courier investigation.
Address Changes
Customers are responsible for providing a complete and accurate shipping address while placing an order.
If you need to change your shipping address, please contact us as soon as possible after placing the order.
We may be able to accommodate an address-change request if the order has not yet been processed or dispatched.
Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.
Incorrect or Incomplete Address
Please carefully verify your shipping information before placing an order.
CurveTweet is not responsible for delivery failures caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If an order is returned because of an incorrect or incomplete address, failed delivery attempts, or other customer-related delivery issues, additional shipping or re-shipping charges may apply before the order is dispatched again.
Any such charges will be communicated to the customer before reshipment.
Multiple Shipping Addresses
At present, a single order can generally be shipped to only one shipping address.
If you wish to send products to multiple addresses, please place separate orders for each delivery address.
Packaging
We take reasonable precautions to protect products during transit.
Products may be packed using protective packaging materials and appropriate outer packaging depending on the type, size, and quantity of products ordered.
Because CurveTweet specializes in fashion and ethnic wear, packaging methods may vary depending on the product.
Product Availability
Estimated dispatch and delivery times are subject to product availability.
If an item becomes unavailable or there is an unusual delay in processing your order, we may contact you using the email address, phone number, or other contact information provided with your order.
For orders containing multiple products, available items may be dispatched separately from delayed items.
If we are unable to fulfil a product within a reasonable period, we may cancel the affected product and provide an applicable refund according to our Refund, Return & Cancellation Policy.
Shipping Delays
Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur because of circumstances outside our reasonable control, including:
Courier or logistics delays
Severe weather conditions
Natural disasters
Public holidays or festivals
Transportation disruptions
Government restrictions
Incorrect or incomplete addresses
Remote-location serviceability
High order volumes
Operational or technical disruptions
We will make reasonable efforts to assist customers when a shipment experiences an unusual delay.
Failed Delivery Attempts
Courier partners may make one or more delivery attempts depending on their delivery procedures.
Customers should ensure that someone is available at the provided shipping address to receive the package.
If an order is returned to us after unsuccessful delivery attempts, re-shipping charges may apply if the customer requests another delivery attempt.
What Happens If My Order Is Lost in Transit?
If your shipment appears to be lost in transit, please contact us with your order details.
We will raise an investigation with the relevant courier or logistics provider.
If the shipment is officially confirmed as lost, CurveTweet may, depending on the circumstances and availability:
Reship the product;
Provide a replacement; or
Issue an applicable refund.
Please allow reasonable time for the courier provider to complete its investigation.
Billing Address and Shipping Address
The billing address is the address associated with your payment or billing information.
The shipping address is the address where you want your CurveTweet order delivered.
Customers should ensure that all information entered during checkout is accurate before confirming an order.
Contact Us
If you have questions about shipping, delivery, tracking, or an order placed through CurveTweet, please contact us through our Contact Us page.
Website: CurveTweet.com
Contact Us: CurveTweet.com/contact-us/